Shipping policy

Sending your 41 Sugar Lane orders

We carefully package every order before sending it using Royal Mail Tracked 24.

As our bakes are freshly made, our shipping dates are carefully planned around when each product is made and ready to be sent.

Shipping dates

For our monthly boxes and other pre-planned products, the shipping date will always be clearly stated in the individual product description before you place your order.

Please check the product description carefully for the shipping date when ordering.

We do not offer immediate or next-day dispatch unless specifically stated on the product listing.

Once your order has been prepared and sent, you will receive tracking information so you can follow your parcel.

Royal Mail Tracked 24

We use Royal Mail Tracked 24 for our postal orders.

Tracked 24 has a next-working-day delivery aim, but this is not a guaranteed delivery service. Delivery times can vary due to circumstances outside our control.

For this reason, please do not order based on the assumption that your parcel will arrive on a particular day unless this has been specifically agreed with us.

Tracking your order

Once your parcel has been dispatched, tracking information will be provided where available.

You can use your tracking information to follow your parcel and see any available delivery updates.

If your parcel is delayed after being handed to Royal Mail, please allow reasonable time for delivery. If you are concerned about your order, please contact us and we will do our best to help.

Delivery & courier handling

We package our bakes carefully and take reasonable steps to ensure they are appropriately prepared for posting.

Once your parcel has been collected by Royal Mail, it is in the care of the postal service. We cannot control how a parcel is handled during transit or the exact time it will arrive.

If your parcel arrives damaged, please contact us as soon as possible at:

hello@41sugarlane.com

Please include photographs of the parcel, packaging and product so that we can understand what has happened and assist you where possible.

Please check your address

Please make sure your delivery address is correct before placing your order.

We cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible. Once your order has been dispatched, we may not be able to change the delivery address.

Food deliveries

Our products are freshly made and packaged with care for their journey.

When your order arrives, please follow any storage instructions provided with your product and check the packaging and product as soon as reasonably possible.

For food safety and quality, please do not leave perishable products sitting outside or in unsuitable conditions for extended periods.

Monthly boxes

Our monthly boxes are made and shipped according to the dates stated on the individual product listing.

Please check the shipping date before ordering your monthly box, particularly if you are purchasing it as a gift or ordering for a specific occasion.

Each month's box may have a different shipping date, so please refer to the relevant product description for the correct date.

Questions about your delivery?

If you have any questions about your order or delivery, please contact us:

Email: hello@41sugarlane.com

We are a small, one-person business and genuinely appreciate your patience and understanding while your order makes its way to you.

41 Sugar Lane
41 Conison Drive
Preston
PR5 4RP
United Kingdom