Terms of service

Welcome to 41 Sugar Lane. These Terms & Conditions explain the terms that apply when you place an order with us.

By placing an order through our website, you confirm that you have read and understood these terms.

About 41 Sugar Lane

41 Sugar Lane is a small, independent baking business based in Preston, Lancashire.

We are a one-person business, and every order is prepared and packaged with care.

Business address:
41 Conison Drive
Preston
PR5 4RP
United Kingdom

Email: hello@41sugarlane.com

Placing an order

When placing an order, please make sure that all information you provide is correct, including:

Your name
Delivery address
Contact details
Product selection
Quantity
Flavour or other options
Personalisation or wording
Collection or delivery details

Please check your order carefully before completing your purchase.

Once your order has been placed, we will process it according to the details provided.

For products that are made to order or personalised, please make sure you are happy with your choices before confirming your order.

Product information

We take care to ensure that product descriptions, photographs and information on our website are as accurate as possible.

As our products are handmade, slight variations in appearance, colour, decoration and finish may occur. This is part of the nature of handmade baking.

Colours may also appear slightly different depending on your screen or device.

Where a product is personalised, please make sure that all spelling, names, dates and wording are correct before placing your order.

Prices & payment

All prices are displayed on the relevant product listing.

Payment must be made at the time of ordering unless we have agreed an alternative payment arrangement with you.

We reserve the right to correct genuine pricing errors on the website. If an incorrect price has been displayed and you have already placed an order, we will contact you to discuss the options available.

Personalised & bespoke orders

Some of our products may be personalised or made specifically to your requirements.

Once preparation has started, changes may not be possible.

For larger bespoke orders, including wedding cakes and celebration cakes, specific arrangements may apply. Any agreed details regarding deposits, payments, designs, collection or delivery will be discussed with you before the order is confirmed.

Allergies & dietary requirements

We take food allergies and intolerances seriously.

Please read our Allergy Information before placing an order and let us know about any allergy or intolerance before ordering.

Our kitchen is not an allergen-free environment, and while we take reasonable precautions to minimise cross-contamination, we cannot guarantee completely trace-free products.

Allergen information is also provided on the back of our products.

If you have a severe or life-threatening allergy, please carefully consider whether our products are suitable for you.

If you are unsure about any ingredient, please contact us before ordering at:

hello@41sugarlane.com

Delivery

We currently send our postal orders using Royal Mail Tracked 24.

For monthly boxes and other products with set shipping dates, the relevant shipping date will be clearly stated on the individual product listing.

Please check the product description carefully before ordering.

Tracked 24 has a next-working-day delivery aim but is not a guaranteed delivery service. Once your parcel has been collected by Royal Mail, we cannot control how it is handled or the exact time it will arrive.

Please see our Delivery Information page for full details.

Cancellations, refunds & problems with orders

Because our products are fresh, perishable and often made specifically to order or personalised, cancellation and refund arrangements can vary depending on the product and circumstances.

We kindly ask that you give us at least 7 days' notice if you need to cancel an order wherever possible.

Please see our Returns, Cancellations & Refunds Policy for full information.

Nothing in our policies or these Terms & Conditions affects your statutory consumer rights.

If something goes wrong

We take great care when preparing every order. However, if there is a problem with your order, please contact us as soon as possible.

Please provide your order details and, where appropriate, photographs of the product and packaging so that we can understand the issue and work with you to resolve it.

Your statutory consumer rights remain unaffected.

Changes to these Terms & Conditions

We may occasionally update these Terms & Conditions to reflect changes to our business, products, services or legal requirements.

The Terms & Conditions that apply to your order will be the version in place when you place your order.

Contact us

If you have any questions about these Terms & Conditions, your order or any of our policies, please contact us: